TABLE OF CONTENTS

• Introduction
• Raise a customer support ticket 
• How long it takes
• View and track tickets 

Introduction

If you need some support when you’re using Zunia, you can contact Customer Support.  

• Teaching and learning users - Call Zunia customer support on 1300 4 ZUNIA (1300 498 642) 

• System administrators and other supported users - Call customer support on 1300 4 ZUNIA (1300 498 642)
  Raise a support ticket from anywhere in Zunia using the Help centre  login and log/view tickets from there. Email us at zunia.support@educationhorizons.com.

Raise a customer support ticket 

System administrators and other supported users can log and view support tickets from anywhere in Zunia: 

1. Select the Help centre icon and then select Get Support. 

2. Log in using your username and password. Zunia Help displays. 

3. Scroll down and log in as a Zunia Administrator to raise a support ticket: 

 
Use the drop-down menus to describe your issue.
Select Submit. This creates a ‘case’ or ticket. 

How long it takes

How long it takes to hear from us depends on a few things: 

• The Service Level Agreement (SLA) we have with your school  

• The urgency and impact of the issue  

• We look at high priority tickets first  

• If a ticket has a high degree of difficulty, it can take longer to hear from us  

• If a ticket means a code change, the change is planned  

View and track tickets 

To view or track the status of a support ticket, select the Help centre icon , then select Get Support: 

1. Log in using your username and password and Zunia help displays. 

2. Select My Open Cases.
   A list of all open cases or tickets you logged displays with the Case Number, Status, Subject, and Date/Time Opened. 

Note: Only supported users can disclose confidential or personal information about staff or the purposes of resolving tickets.