TABLE OF CONTENTS

• Introduction
• View and monitor payments
• Manage or retry failed payments
• View payment receipts

Introduction

Each day Zunia automatically picks up payment instalments that are due on the same day and sends them to your payments application (e.g. Fat Zebra) a. There’s no manual intervention needed to approve payment instalments.

View and monitor payments 

To view payment instalments and monitor whether or not they’ve sent to your payments application, go to your finance entity and select Payments.

You’ll see a list of payments and in the Status column, it will show what stage it’s at in processing the payment with your partner application:

• Success: Payment sent and processed.
• Failed: Payment sent and failed to process.
• Processing: Payment sent to your payments application but is awaiting response from the payment gateway to complete the process.

To understand the reason for failure payments, you can select the plus icon  under the Account name to view the transaction history.

Manage or retry failed payments 

If a payment wasn’t processed by your payments partner, it will show a ‘failed’ status.

To view all failed payments, next to Status select the drop down arrow , then Failed.

To understand the reason for failed payments, you can select the plus icon   under the Account name to view the transaction history.

To resolve failed payments, follow the steps below:
• Declined payments: it could be a connection issue – select Retry try processing again.
• Invalid payment method: update the payment details and/or method in Debtor accounts. 

View payment receipts

To view a payment receipt: 

1. Select the 3 dots  in line with the payment.
2. Select View receipt.